FOR IMMEDIATE RELEASE
Oncor Working to Restore Power After Arrival of Winter Storm Ice Accumulation Leading Cause of Power Outages; Crews Face Freezing Temperatures and Hazardous Road Conditions
DALLAS (February 3, 2022) – Oncor damage assessment, vegetation management, and power restoration personnel have been working since the arrival of winter storm Landon. Customers can report outages through the MyOncor app, by texting OUT to 66267, visiting Oncor.com, or calling 888-313-4747.
DALLAS (February 2, 2022) – Oncor has secured mutual assistance resources from across ten states to support power restoration efforts after the upcoming winter storm. Approximately 1,500 utility workers supporting the effort include personnel from Florida, Georgia, Alabama, Louisiana, Mississippi, North Carolina, South Carolina, Virginia, Kentucky and Missouri.
Oncor resources and personnel are being pre-positioned ahead of the severe weather arrival to ensure any necessary restoration work can begin as soon as safely possible. Mutual assistance personnel will also be pre-positioned where greatest impacts are expected upon their arrival.
Oncor maintains mutual assistance partnerships with private and public utilities throughout Texas and across the country to prepare for and respond to major outage and severe weather events, including ice storms, tornadoes, hurricanes and more.
Oncor customers can report outages and receive updates by registering for MyOncor text alerts by texting “REG” to 66267, downloading the MyOncor App and following Oncor on Facebook and Twitter, or by calling 888.313.4747.
A Winter Storm Warning has been issued across the majority of Oncor’s service territory, beginning Wednesday evening and continuing through Thursday afternoon. For more information from the National Weather Service, click here.
For local, individual and family resources, see the Texas Division of Emergency Management (TDEM)’s February Winter Weather 2022 webpage here.
DALLAS (February 1, 2022) – Oncor continues to closely monitor and prepare for the arrival of Wednesday’s artic cold front, which is expected to bring freezing temperatures, wintery precipitation, significant icing and bursts of high winds.
Resources and personnel are being pre-positioned ahead of the severe weather arrival to ensure any necessary restoration work can begin as soon as safely possible. Personnel are trained to safely and efficiently work in freezing temperatures and restoration efforts will take place in 16 hour shifts, 24 hours a day, so long as weather conditions allow. Annual winterization preparations and improvements have also already been completed and are detailed here.
For an overview on winter weather preparations and materials, check out the Texas Division of Emergency Management’s Winter Weather page. In the individual and family resources section, you can review safety precautions. While prioritized during power restoration events, critical care designations do not guarantee an uninterrupted power supply, especially during severe weather. Customers who rely on electricity for life-saving medical devices should have a plan in case of power outages.
Customers can report outages and receive updates by registering for MyOncor text alerts by texting “REG” to 66267, downloading the MyOncor App and following Oncor on Facebook and Twitter, or by calling 888.313.4747. If you see a downed power line, stay away, keep people away and call 911 immediately.
ERCOT, the governing body that oversees the power system for much of Texas, is closely monitoring conditions. Oncor will follow ERCOT’s direction and echo updates to customers. It is important to remember that Oncor is a transmission and distribution company, or “the poles and wires company” that delivers electricity to more than 10 million Texans. Oncor does not own or operate power generation facilities, or sell, purchase or offer electricity retail services.