CodeRED Emergency Notification System Reverse 911

As Benbrook moves into the spring storm season, residents are encouraged to register or update cell phone numbers with CodeRED. This emergency notification service allows the City to notify residents and businesses by telephone, cellular phone, and email regarding public health and safety emergency situations such as boil water alerts, evacuations, garbage and recycling updates, gas leaks, and severe weather alerts.  The system can send messages to specific neighborhoods or the entire community, should the need arise. Residents can sign up for CodeRED by visiting https://public.coderedweb.com/CGE/B7CBB4CADF33. When registering for CodeRED, you must select the Emergency Notifications and all severe weather warnings to receive weather notifications, otherwise you will only receive general notifications. 

Here are some basic questions and answers regarding the emergency notification service.  

 Does this mean that I will be called constantly?

No. You will only receive calls for important City notifications or sever weather warnings.   

For what kinds of situations will CodeRED be used?

If you register for general notifications and severe weather warnings, you will receive severe weather situations, substantial utility outages, evacuation notices, missing or lost persons, fires or floods, major roadway issues, significant criminal situations, chemical spills or gas leaks. 

Why do I need CodeRED when I have TV to keep me informed?

CodeRED provides an additional level of safety. If power goes out, you may not be able to depend upon TV. However, because telephone lines are self-powered and most people now have cell phones, we can continue to keep you informed through messages delivered by CodeRED.

How do I know if my phone number is included in the CodeRED service?   

You will need to register your phone numbers and email using the CodeRED link at the bottom left of the homepage on the City’s website at www.benbrook-tx.gov.  You must keep your information updated with the service in order to receive the notifications. 

How will I recognize a CodeRED message?

A CodeRED message will have a caller ID with one of the following numbers:

• 866-419-5000 or Emergency Alert for Emergency Notifications, or
• 855-969-4636 or Community Alert for General Notifications, or
• 800-566-9780 or Weather Alert for CodeRED.

 We suggest you program these numbers in your cell phone as “new contacts” and use “CodeRED Emergency,” “CodeRED Community,” or “CodeRED Weather” as each of the contact names. If you need to replay the emergency notification message, simply dial this number and you will be able to hear the message again. A CodeRED message will usually begin, “This is the Benbrook Police Department or City of Benbrook with an emergency message.”  

What should I do if I receive a CodeRED message?

Listen carefully to the entire message. It will be brief and will not be repeated. Follow the instructions given. You may be directed to a commercial TV or radio station for further information. Do not hang up until you have heard the entire message, or you might miss vital information. Do not call 911 for further information unless directed to do so or if you need immediate aide from the Police, EMS, or Fire department.

 Will CodeRED leave me a message?

Yes, CodeRED will leave a message on a machine or on voicemail. Part of the CodeRED solution is the patented ability to recognize answering devices and leave the message. 

What happens if the line is busy?

If the line is busy, CodeRED will try two more times to connect.

For additional questions, please call 817-249-6098.